Customer Service Executive (Arabic Speaker)

ZIA Medical Center is a premier multispecialty clinic committed to providing world-class healthcare services. We are looking for a Customer Service Executive who will play a key role in ensuring excellent service delivery and enhancing the overall patient experience.

Job Responsibilities

Patient Relations & Customer Service:

• Welcome and assist patients with a professional, warm, and friendly approach.
• Provide clear and accurate information regarding clinic services and treatments.
• Address patient inquiries and concerns with empathy and efficiency.
• Guide patients through the check-in and check-out process, ensuring a seamless experience.

Appointment Scheduling & Coordination:

• Schedule, reschedule, and confirm patient appointments while managing doctor availability.
• Coordinate with doctors, nurses, and administrative staff to ensure smooth patient flow.
• Provide pre- and post-consultation instructions as per doctor recommendations.

Billing Assistance:

• Assist patients in understanding their billing statements, charges, and payment options.
• Work closely with the billing department to resolve payment-related issues.

Administrative & Documentation Support:

• Maintain accurate and up-to-date patient records in the system.
• Ensure all necessary forms, consents, and documents are properly completed.
• Handle confidential patient information in compliance with clinic policies and healthcare regulations.

Communication & Team Collaboration:

• Act as a liaison between patients and healthcare providers to ensure effective communication.
• Coordinate with other departments for smooth operations and service delivery.
• Keep patients informed about clinic promotions, health packages, and new services.

Service Improvement & Feedback Handling:

• Gather patient feedback and escalate unresolved issues to management.
• Identify opportunities to improve the patient experience and suggest enhancements.
• Support the implementation of new processes to improve clinic efficiency.

What We’re Looking For:

✅ Experience: Previous experience in customer service, patient care, or a healthcare setting is required.
✅ Skills: Strong communication, interpersonal, and problem-solving skills.
✅ Organization: Ability to multi-task, prioritize, and manage a high-volume patient environment.
✅ Tech-Savvy: Proficiency in medical software and appointment scheduling systems is a plus.
✅ Knowledge: Familiarity with insurance processes and medical billing is an advantage.
✅ Language: Fluent in English and Arabic.
✅ Professionalism: A positive attitude, patient-first approach, and strong work ethic.

Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Experience:

• Customer Service / Call Center: 2 years (Preferred)

Language:

• Arabic (Required)