Customer Service Executive / Call Center Agent

Customer Service Executive

Job Description: We are seeking experienced and professional Customer Service Executives to join our team. The ideal candidate will handle customer interactions, resolve issues efficiently, and ensure a high level of customer satisfaction. This role requires excellent communication skills and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Manage a high volume of incoming calls and provide detailed information regarding admissions.
• Maintain accurate logs of customer inquiries and follow up as required.
• Address and resolve customer complaints promptly and effectively.
• Offer suitable solutions to customer issues within defined time limits.
• Record all customer complaints daily, following company procedures.
• Communicate with customers to secure any necessary missing documentation.
• Respond to customer queries and requests with professionalism.
• Greet and assist visitors, ensuring a welcoming and professional experience.
• Perform additional administrative duties as assigned.

Qualifications:

• Bachelor’s degree in administration or a related field.
• At least 2-4 years of experience in customer service or a similar role.
• Strong multitasking, time management, and organizational abilities.
• Excellent verbal and written communication skills.
• Proficient in data entry and basic computer operations.
• Knowledge of customer relationship management (CRM) systems.
• Demonstrated ability to provide exceptional customer service.
• Fast and efficient problem-solving skills.
• Professional and respectful attitude towards customers and colleagues.

Candidates must currently be based in Dubai and be willing to work in the second shift.

How to Apply: Interested candidates are encouraged to submit their resumes detailing relevant experience to careers@ddce.ae .

We look forward to welcoming dedicated professionals to our team!

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Experience:

• customer service: 2 years (Required)

Work Location: In person