Customer Service Executive - Collections

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

To ensure timely collection of outstanding payments from customers, maintain accurate records, and support the finance team in achieving collection targets

Key Responsibilities

• Follow up with customers for pending payments via calls, emails, and visits.
• Maintain and update customer account records with payment status.
• Ensure achievement of monthly and quarterly collection targets.
• Reconcile customer accounts and ensure accuracy in records by clearing payments on time.
• To raise timely disputes in our system and coordinate with internal teams to resolve the same to liquidate receivables.
• Identify and escalate high-risk accounts or payment delays. Initiate dunning processes for delinquent accounts, if applicable.
  
  

Minimum Qualifications & Experience:

• Education: Graduate in Commerce, Finance, or related field.
• Experience: 2–4 years in collections, accounts receivable, or credit control.
  
  

Skills:

• Strong communication and negotiation skills.
• Proficiency in MS Excel
• Ability to work under pressure and meet deadlines.
• Attention to detail and good analytical skills.