Customer Service Executive - E-commerce

The ideal candidate will be responsible for handling customer inquiries and issues across e-commerce platforms to ensure a smooth shopping experience and high customer satisfaction.

Responsibilities

• Respond promptly and professionally to customer queries, messages, and complaints.
• Process returns, refunds, and replacements in line with company and platform policies.
• Coordinate with logistics, operations, and other teams to resolve customer concerns.
• Maintain customer interaction records and follow up on open issues.
• Strive to maintain high levels of customer satisfaction and positive feedback ratings.

Must Haves

• Strong communication and interpersonal skills (verbal and written).
• Proven ability in problem-solving, conflict resolution, and handling escalations.
• Prior experience in customer service, support, or e-commerce operations.
• Ability to multitask and work in a fast-paced environment.
• Minimum 2-4 years of experience in customer service (preferably in e-commerce).
• Customer Support Tools: Hands-on experience with Zendesk, Freshdesk, or Gorgias.
• Certifications in customer service or CRM tools will be an added advantage

Other Details

• Job Timings: On-site evening night shift following US EST
• Office location: Off to Shahrah-e-Faisal, PECHS, Karachi

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Application Question(s):

• Are you comfortable working on a evening night shift?
• What will be your expected salary?

Education:

• Bachelor's (Required)

Experience:

• communication and interpersonal skills (verbal and written).: 3 years (Required)
• problemsolving, conflict resolution, handling escalations.: 3 years (Required)
• customer service, support, or e-commerce operations.: 3 years (Required)
• customer service (preferably in e-commerce).: 3 years (Required)
• Tools:Zendesk, Freshdesk, or Gorgias.: 3 years (Required)
• customer service or CRM tools will be an added advantage: 3 years (Required)

Language:

• Fluent Englsh (Required)

Location:

• Karachi (Required)

Work Location: In person