Customer Service Executive FC80

Apply Now Directly:

https://forsaconnect.com/job/80

Key Responsibilities:

• Handle customer inquiries via CRM (HubSpot), email, chat, and social media channels.
• Create, manage, and resolve support tickets, coordinating with internal teams as needed.
• Provide accurate, professional, and timely solutions to customer issues.
• Maintain high customer satisfaction and service quality standards.
• Develop a strong understanding of our products and services to assist clients effectively.
• Identify trends in customer feedback and suggest improvements to processes.

Requirements :

• Fluent in English (both written and spoken).
• 1–2 years of experience in customer service or client support roles.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work rotating shifts (day/evening).
• Interest or experience in trading, forex, or fintech is a plus.
• Knowledge of MENA customer behavior or familiarity with the region is an advantage.

Onsite/Maadi

Job Type: Full-time

Work Location: In person