Customer Service Intern

About the Company

Kenko Wellness is a fast-growing wellness and nutrition brand focused on delivering personalised health transformations.

Key Responsibilities

Client Communication & Support

• Serve as the primary point of contact for clients via WhatsApp, calls, and email
• Understand client needs, concerns, and preferences and communicate them clearly to the internal team
• Assist clients with diet-related queries, schedule updates, and progress tracking
• Maintain a warm, supportive, and solution-focused communication style
• Ensure clients feel heard, valued, and consistently engaged

Food Sourcing & Coordination

• Help source specific foods, ingredients, or products required for customised client plans
• Coordinate with vendors, local suppliers, and stores to identify availability and pricing
• Assist in ensuring timely delivery or pickup for clients when required
• Maintain a sourcing database (vendors, prices, locations) for internal use
• Support the nutrition team in procuring specialty items for diet plans

Operations & Administrative Support

• Update client records and progress logs
• Assist in documenting dietary preferences, restrictions, and feedback
• Coordinate internally with the nutrition and logistics teams
• Handle basic administrative tasks as needed

Skills & Qualifications

• Strong communication skills — friendly, clear, patient, and professional
• Excellent organisational and multitasking abilities
• Interest in wellness, nutrition, or customer service
• Proactive, resourceful, and comfortable managing multiple client requests
• Basic knowledge of WhatsApp, Google Sheets, and email communication
• Ability to work in a fast-paced environment

What You Will Gain

• Hands-on experience in customer service within a health & wellness company
• Real-world exposure to sourcing, vendor management, and operations
• Training and mentorship from the team
• Opportunity to learn how personalised nutrition programs operate
• Performance-based growth opportunities

How to Apply:
Apply directly through Indeed. Only shortlisted candidates will be contacted

Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 3 months

Pay: Up to ₹15,000.00 per month