Customer Service Manager 02

Customer Service Manager 02 Job Description

The Customer Service Manager guides and manages their team at Arab Insurance Cooperative Company to ensure the delivery of exceptional customer service. He/ She works towards improving the customer experience and effectively resolving issues to ensure customer satisfaction.

Tasks and Responsibilities

• Supervising and guiding the customer service team.
• Developing and improving customer service strategies.
• Monitoring team performance and providing necessary training.
• Resolving major customer complaints and issues.
• Managing customer records and analysing them for continuous improvement.

Experience Required

• Bachelor's degree in Business Administration or a related field.
• Minimum of 5 years of experience in customer service, including at least 2 years in a managerial position.
• Excellent communication skills and the ability to interact with customers skilfully.
• Strong knowledge of industry best practices.