Customer Service Manager

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years' of customer service
• Experience in warehousing or logistics preferred;
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

About the job

• Selected Candidate need to work in Day as well as Night Shift on Rotation Basis.
• Candidates need to work 11 hrs.' daily and 6 Days in a week.