Customer Service Manager

About the role: ( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around 20 - 50 people)

be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.

Responsibilities:

• Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
• Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
• Conduct calls to prospective customers to promote and sell our products and services.
• Handle customers‘ inquiries and convert them into sales opportunities.
• Understand customer needs and requirements to provide appropriate solutions .
• Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.

Requirements:

• Proven experiences as a customer service manager or in a similar supervisory role.
• Strong understanding of customer relationship and sales management.
• Ability to motivate and drive a team to achieve targets.
• Excellent leadership, communication, and interpersonal skills.

Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM

Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302