Customer Service manager

About the role: ( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around 20 - 50 people)

be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.

Responsibilities:

• Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
• Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
• Conduct calls to prospective customers to promote and sell our products and services.
• Handle customers‘ inquiries and convert them into sales opportunities.
• Understand customer needs and requirements to provide appropriate solutions .
• Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.

Requirements:

• Proven experiences as a customer service manager or in a similar supervisory role.
• Strong understanding of customer relationship and sales management.
• Ability to motivate and drive a team to achieve targets.
• Excellent leadership, communication, and interpersonal skills.

Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM

Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302

51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.

Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asia countries. You will be essential in manage good talent and contributing to our company’s growth in Egypt.