Customer Service Manager

A leading company in the Financial Services industry is seeking a Customer Service Manager to oversee their customer service department and ensure their customers receive exceptional service. The ideal candidate will have a strong background in customer service, a passion for helping others, and the ability to lead a team effectively.

Key Responsibilities::

• Develop and implement customer service policies and procedures to enhance service delivery.
• Manage and train customer service representatives, providing guidance and support to solve complex issues.
• Monitor the customer service team’s performance through KPIs and metrics.
• Provide feedback and coaching to team members to support their professional growth.
• Handle escalated customer complaints and ensure timely and effective resolution.
• Collaborate with other departments to address customer needs and improve overall service quality.
• Stay current on industry trends and competitive landscape to enhance service practices.

Requirements:
Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
• Proven leadership skills and ability to manage and motivate a team.
• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Proficiency in customer service software and CRM systems.
• Ability to work in a fast-paced environment and handle multiple priorities.

Benefits:
Attractive Package