Customer Service Manager

* Develop service procedures, policies and standards

Supervising day-to-day operations in the customer service department

* Set a clear mission and deploy strategies focused on that mission

* Take ownership of customers issues and follow problems through to resolution

* Improve customer service experience, create engaged customers and facilitate organic growth

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

* Keep ahead of industry's developments and apply best practices to areas of improvement

* Maintain an orderly workflow according to priorities

* Implementing customer loyalty program

* Adhere to and manage the approved budget

Job Type: Full-time

Application Question(s):

• What is your salary expectations (Full Package)?
• How long is your notice period?
• What is your visa type?

Language:

• Arabic Fluently (Required)

Location:

• Doha (Required)

Work Location: In person