Customer Service MTO

Company Description

Gateway Systems is a global leader in software development and IT solutions, specializing in complex software projects and digital transformation. Our solutions span various sectors, including fleet management, GPS tracking, and comprehensive IT services. Our flagship product,

Role Description

This is a full-time on-site role in Karāchi for a MTO/CSR at Gateway Systems. The Customer Support Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, effective communication, providing top-notch customer service, and troubleshooting any issues that may arise.

Qualifications

• Graduation or above.
• Proven experience in data analysis, preferably within a monitoring and evaluation framework.
• Proficiency in Ms. Excel and similar tools for data manipulation and analysis.
• Familiarity with web portal management and adeptness in interpreting data.
• Strong problem-solving skills with acute attention to detail.
• Excellent communication skills and ability to collaborate across teams.
• Prior 1 year' experience in customer support or related roles is preferred.
• The ability to communicate technical information in a simple manner & Collaborative mindset
• Support day-to-day operations by leveraging modern digital tools and platforms, including Google Workspace, Microsoft Outlook, and other CRM / cloud-based systems awareness.

Perks & Benefits:

• Market Competitive Salary
• Lunch provided

Why Join Us:

• Opportunity to contribute to cutting-edge technology supporting a critical public service.
• Collaborative and dynamic work environment conducive to professional growth.
• Competitive salary and comprehensive benefits package

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer Support Representative: 1 year (Preferred)

Work Location: In person