Customer Service Officer 09F25

Job Description

The Customer Service Officer, job reference 09F25, plays a crucial role in the interaction between our company and its customers. The position requires an individual with impeccable communication skills and a strong ability to solve problems efficiently, ensuring customer satisfaction at all times. The officer will act as a liaison between the company and its clientele, addressing inquiries, resolving complaints, and ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries promptly and provide accurate information at all times.
• Resolve customer complaints through careful analysis and providing effective solutions.
• Maintain a comprehensive understanding of the company's products and services.
• Document all customer interactions and update records in the customer database.
• Collaborate with other departments to ensure seamless service delivery and issue resolution.
• Identify customer needs and offer appropriate solutions or recommendations.
• Manage customer accounts by processing forms, orders, and applications efficiently.
• Build sustainable relationships by engaging with customers and gaining their trust.
• Handle customer requests through various channels including phone, email, and chat.
• Ensure customer satisfaction by providing prompt follow-up to inquiries and complaints.
• Assist in training and mentoring new customer service personnel when needed.
• Keep up with product and service changes to provide up-to-date information to customers.

Requirements

• High school diploma or equivalent; a degree in a relevant field is preferred.
• Two or more years of experience in customer service roles preferred.
• Exceptional verbal and written communication skills are necessary.
• Strong problem solving skills with a focus on customer satisfaction essential.
• Proficient with customer relationship management (CRM) software tools.
• Ability to handle stressful situations with professionalism and empathy.
• Must be able to work independently and in a collaborative team environment.

Job Details

Role Level: Mid Level
Work Type: Full Time
Country: United Arab Emirates
City: Dubai
Company Website:
Job Function: Customer Service
Company Industry: Recruitment & Staffing

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