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Customer Service Officer

Turkey

Are you service-oriented, eager to learn, and interested in working for an international organization? Whether you're a student, recent graduate or an experienced professional, this opportunity is for you!

NRF IS A SPORTS AND DIGITAL COMPANY.

We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.

ABOUT THE JOB

In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transforming them into positive experiences. Your ability to think critically, focus on tasks, set priorities and adjust as needed will be the road to your success. As the primary contact point for our customers via phone and email, you’ll play a crucial role in ensuring their satisfaction.

WHAT ARE YOU GOING TO DO AS A CUSTOMER SERVICE OFFICER?

Order taking by email or in the system
Receiving phone calls from customers
Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
Collaborating with the logistics department in organizing shipment
Processes return, credit, and debit memos as required
Liaise with the Central Planning department on delivery times and dates, change customer demands and forecasts
Supporting administrative duties in the office

“At our Customer Service Officer, we prioritize helping colleagues during busy times and continuously seek improvement opportunities to grow as a department.”

WHAT DO YOU BRING AS A CUSTOMER SERVICE OFFICER?

Education at minimum secondary level with a high-school exam
Fluent Turkish and English is a must
Experience in Customer Service or similar office position - approx. 1
Knowledge of export documentation
Customer-oriented thinking and acting

ABOUT THE TEAM

For our location in Instanbul, we are looking for a new colleague to join our international team. This role offers you the chance to work with colleagues from around the globe and provides opportunities for professional growth.

Are you ready to take on this dynamic role and develop your career with us? Apply now and become a vital part of our NRF team!