Customer Service Officer

Bayt Al Aleefa Pet House operates an online store retailing pet supplies across KSA, we also have one physical store in Ghirnatah Riyadh.

Working in shifts you will be the public face of our business, greeting our Customers who visit the store, handling sales and payments, and answering phone/social media queries.

Tasks and Responsibilities:

• Deliver an exceptional service to store Customers:
• Greet the Customers and assist them in selecting the right product
• Listen effectively to understand Customer needs and issues
• Communicate clearly
• Provide accurate product and service information to maximise sales
• Use every Customer contact to build loyalty
• Receive feedback and escalate to management when necessary
• Handle Customer issues in a calm respectful manner, escalating to management when necessary
• Cashier Responsibilities:
• Accurately process the orders and payments by cash / credit cards
• Issue receipts / refunds / change to Customers
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Assist in ensuring that the product display area is clean and organised
• Assist the Store Manager with weekly inventory and expiry date checks
• Reply to inbound queries by phone, email, live chat or social media without delay, providing clear product and service information.
• Confirm all online orders by Whatsapp or email, confirming delivery estimate
• Keep the driver schedule updated with new orders and any delivery notes
• Confirm any courier orders to warehouse once paid so they can be dispatched
• Support management with other tasks as required by the business

Skills

Basic understanding of sales principles and customer service practices

Good English (written and spoken)

Friendly, helpful, confident and engaging personality

Basic administration skills