Customer Service Officer

Job Description

- Managing service needs of walk-in SME customers. To ensure that SE Account Manager’s involvement in operational issues is brought to minimum level- Execution of maintenance activities including KYC handling and Compliance related activities and exception handling- To ensure ‘superior customer service’ delivery and being the single point of contact for SE AM’s handling all escalated and complex customer complaints effectively in a timely manner- Maximize cross-sell opportunities by referring the leads to the SE Account Manager