Customer Service Officer

Core Responsibilities

• Actively sell/cross-sell asset and liability products to new and existing customers
• Prepare assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
• Receive and process customer requests (e.g. account opening NBAD online requests returned cheque delivery etc.)
• Encourage customers to build their balances with the bank in order to migrate to higher customer programs
• Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
• Educate Classic and Advantage customers about automated channels including ATM call centre and NBAD online and promote their migration to these channels
• Attract new customers to branch through personal relations and existing customer referrals
• Respond to call center regarding customer inquiries forwarded
• Meet individual sales targets
• Participate in and potentially lead daily retail sales team meetings
• Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carry out onlinedemonstrationand assist with mobile app demo and customer download
• NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
• Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings

Qualifications

• High School graduated
• 2 years relevant experience in banking sector.
• Familiarity with bank products customer experience and related policies and procedures

Remote Work

No

Employment Type

Full-time