Qureos

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Customer Service Officer

Core Responsibilities
  • Actively sell/cross-sell asset and liability products to new and existing customers
  • Prepare assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
  • Receive and process customer requests (e.g. account opening NBAD online requests returned cheque delivery etc.)
  • Encourage customers to build their balances with the bank in order to migrate to higher customer programs
  • Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
  • Educate Classic and Advantage customers about automated channels including ATM call centre and NBAD online and promote their migration to these channels
  • Attract new customers to branch through personal relations and existing customer referrals
  • Respond to call center regarding customer inquiries forwarded
  • Meet individual sales targets
  • Participate in and potentially lead daily retail sales team meetings
  • Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carry out onlinedemonstrationand assist with mobile app demo and customer download
  • NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
  • Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
Qualifications
  • High School graduated
  • 2 years relevant experience in banking sector.
  • Familiarity with bank products customer experience and related policies and procedures
Remote Work

No

Employment Type

Full-time

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