Customer Service Officer

About Us

51Talk is a leading online English education platform dedicated to connecting teachers with students across the world through engaging, one-on-one classes. Join us and be part of a dynamic team that’s passionate about making quality education accessible, while enjoying flexible work, growth opportunities, and the chance to make a real impact in students’ lives.

Job Responsibilities

• Make outbound calls to parents, guiding them through their child’s course progress, available learning resources, and tools.
• Provide tailored recommendations and solutions based on individual student needs and parental concerns.
• Build trusted partnerships with parents to boost student engagement and academic performance.
• Maintain detailed and accurate records of all parent interactions in the CRM system.
• Consistently meet daily outreach and engagement targets to support student success and retention.

Job Requirements

• Bachelor’s degree or above in any field.
• Arabic speaker with at least B2 level proficiency in English.
• Experience in customer service, especially using English, is preferred. Fresh graduates are also encouraged to apply.
• Excellent interpersonal and communication skills.
• A proactive, empathetic approach with a passion for helping others.

What We Offer

• Competitive base salary with attractive incentives and commissions .
• Social & medical insurance (for the employee only)
• 21 working days of paid annual leave
• Structured onboarding & continuous professional development