CSC Officer

Position: CSC Officer
Department: I.T
Reporting To: IT Manager
Location: Head Office, Lahore

Job description:

Who are we:

Established in May 2011, we are a licensed financial institution regulated by the State Bank of Pakistan. Over the years, we have built a strong reputation for integrity, innovation, and excellence in financial services.

Job Summary

We are seeking a dedicated and customer-focused CSC Officer to join our team. The ideal candidate will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a high standard of customer service. This role requires excellent communication skills, professionalism, and the ability to coordinate effectively with internal departments to deliver exceptional customer experiences.

Key Responsibilities

• Respond to customer inquiries through phone, email, and in-person interactions.
• Provide accurate information regarding company services, policies, and procedures.
• Handle customer complaints professionally and ensure timely resolution.
• Follow up with customers to ensure satisfaction and service quality.
• Maintain a positive and professional approach in all customer interactions.
• Identify customer needs and recommend suitable solutions.
• Coordinate with relevant departments to address customer concerns effectively.
• Maintain and update customer records in the Forex Management System.
• Document customer interactions, issues, and resolutions accurately.
• Generate reports related to customer complaints, response times, and satisfaction levels.
• Escalate unresolved issues to the appropriate authority when necessary.
• Ensure compliance with company policies, procedures, and service standards.

Qualifications & Skills

• Bachelor's degree in Business Administration, Commerce, IT, or a related field.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office and computerized record management systems.
• Ability to work under pressure and manage multiple tasks efficiently.
• Prior experience in customer service, banking, financial services, or exchange companies will be preferred.

Pay: Rs35,000.00 - Rs40,000.00 per month

Work Location: In person