Customer Service Project Manager

Customer Service Project Manager

• 25002087

Position Overview:

The Project Manager plays a key leadership role in the design, coordination, and execution of mechanical engineering, and on-site installation activities related to customer supply systems. These systems typically include cryogenic storage tanks, vaporizers, pumps, high-pressure receivers, piping systems, controls, and instrumentation used to deliver atmospheric gases, hydrogen, or CO₂ at customer sites. Projects range from standard installations to complex, first-of-a-kind systems.

This role supports a 13-state territory and works closely with the Regional Installation Team. The Project Manager serves as a technical expert, guiding cross-functional teams and ensuring safe, efficient, and cost-effective delivery of industrial gas systems.

Key Responsibilities:

• Design and size customer supply systems for atmospheric gases, hydrogen, and CO₂, ranging from basic to highly complex configurations.
• Perform and approve detailed engineering calculations, including tank sizing, process line sizing, valve specifications, pressure drop analysis, and safety relief valve sizing.
• Review and approve fabrication drawings and construction submittals, ensuring compliance with specifications and recommending design improvements.
• Provide technical consultation and engineering recommendations to internal teams and external stakeholders.
• Support field technicians with timely, informed decisions under tight deadlines and limited information.
• Coordinate with customers, contractors, and internal teams to ensure successful project execution from site survey through startup.
• Plan and manage personnel, equipment, and materials required for system installations.
• Administer quality assurance programs and maintain accurate documentation.
• Contribute to the development of engineering standards and best practices.
• Manage project budgets and timelines, ensuring adherence to safety and performance goals.

Qualifications:

Required:

• Associate’s degree in mechanical engineering technology.
• Minimum of 2 years of experience in mechanical engineering and design.
• Minimum of 2 years of project management.
• Demonstrated proficiency in AutoCAD.
• Overnight travel up to 20% to support project and construction activities.

Preferred:

• Bachelor’s degree in mechanical engineering technology.
• Strong knowledge of mechanical engineering principles and familiarity with civil, electrical, and process piping disciplines.
• Understanding of relevant codes and standards, including ASME, NFPA, DOT, and CGA.
• Experience specifying piping materials, components, brazing and welding processes.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.

Reporting Structure:

This position reports to the Cryogenic Systems Installation Manager. It may include supervisory responsibilities for junior engineers or technicians, depending on experience and capability.

Collaboration:

Works closely with Sales, Business Development, Engineering, Logistics, Distribution, Legal, and Safety teams to ensure project success.

About Linde:

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

Culture:

At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.

For more information about the company and its products and services, please visit www.linde.com.

Benefits:

Linde Gases US offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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