Customer Service Rep

Job Description: Job Summary: As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key Responsibilities & Essential Functions:

• Stocking:

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

• Customer Service:

• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

• Sales:

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales

• Food Safety / Sanitation:

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

• Additional Department-Specific Responsibilities / Pre-requisites:

Beauty:

• Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise:
• Prepares tags and signs as needed
  
  Grocery:
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Prepares tags and signs as needed
• Texas Backyard:
• Passion for outdoors
• Ability to complete Green Thumb training (H-E-B internal training)
  
  Entertainment:
• Knowledge in the audio / video field
• Knowledge of specialty products, movies, music, electronics, and video games

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

Knowledge/Skills/Abilities:

• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required

Education:

• HS Diploma or GED (or equivalent) - Required

Licenses/Certifications:

• Completion of Company Orientation and Safety Training upon hire Upon Hire - Required

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department
  Beauty:
  * Constantly* reach at waist, grasp
  
  • Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
  * Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
  
  • Occasionally be exposed to cold, loud noise, and wet conditions
  * Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**
  Drugstore / General Merchandise:
  * Constantly* reach at waist, pivot, grasp
  
  • Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
  • Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
  • Occasionally be exposed to cold, loud noise, and wet conditions
  * Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
  Grocery:
  * Constantly* reach at waist, pivot, grasp
  
  • Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
  • Frequently be exposed to cold conditions
  • Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
  • Occasionally be exposed to loud noise, and wet conditions
  * Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**
  Texas Backyard:
  * Constantly* reach at waist, grasp
  
  • Frequently stand, walk
  • Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally be exposed to wet conditions and loud noise
  • Frequently be exposed to ambient temperatures
  * Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
  Healthy Living:
  * Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch
  
  • Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
  • Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements
  • Occasionally be exposed to cold, loud noise, and wet conditions
  * Must be able to lift 50 lbs, and manage in excess of 50 lbs**
While there may be exceptions, the measurements noted are generally defined as
• -Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 6/1/2019