Customer Service Representative

Customer Service Representative

Customer Services

30th Sept 2025

Dubai

To create a strong and positive first impression while supporting smooth day-to-day operations and delivering exceptional customer service. The role is key in supporting the Customer Service Department to achieve annual departmental goals by meeting or exceeding customer expectations and ensuring a seamless, consistent, and memorable experience across all touchpoints.

Act as a first point of contact for customers, assisting with inquiries and resolving issues in a professional and efficient manner.
Ensure high levels of customer satisfaction through accurate and timely processing of customer orders.
Greet customers courteously and provide helpful support to ensure a positive interaction.
Understand and identify customer needs, guiding them to the appropriate team or department for further assistance.
Collaborate cross-functionally with departments such as warehouse, logistics, and sales to ensure timely and accurate order fulfillment.
Coordinate customer feedback with relevant internal teams to drive service improvements.
Accurately process sales orders in the system, including order entry, modifications, and tracking.
Proactively communicate order statuses and any relevant updates to customers.
Maintain proper documentation and filing of critical records such as invoices, delivery notes (DN), and local purchase orders (LPOs).
Address and resolve customer complaints by providing appropriate solutions and ensuring timely follow-up.
Support the implementation of the customer service strategy and core values.
Actively contribute to initiatives and practices that uphold Health, Safety, and Environmental (HSE) standards.

Excellent command of English language.
Good experience in using personal computer and various software packages.
Customer Service Skills
Ability to communicate effectively, both orally and in writing.

Time Management and Organizational Skills
Interpersonal and Teamwork Skills

Bachelor's degree or Diploma