Customer Service Representative

Swin Outdoor Furniture is one of the highly acclaimed Furniture brands in the UAE. Starting off as a single showroom in Dragon Mart in 2009, With 10+ years of development. The brand has become the first choice for customers looking for garden furniture and accessories.

Woman Preference

A. Responding to online inquiries: via official website, WhatsApp, social media, phone, and email
B. Acquiring in-depth knowledge of products and inventory to enhance professionalism and communication skills
C. Handling customer order inquiries, returns, exchanges, and after-sales issues (via email/online chat/phone)
D. Requesting detailed addresses, tracking logistics exceptions, addressing product usage issues, and providing solutions
E. Recording customer feedback and sharing it with the product team to drive service improvements
F. Maintaining customer relationships to enhance satisfaction and repurchase rates
G. Managing system order processing and cashier duties

Job Types: Full-time, Permanent

Pay: From AED2,500.00 per month

Language:

• Arabic (Required)