Customer Service Representative

Company Description

FASTER EXPRESS SPEED CARGO LLC is a one-stop logistics service solution system founded in Dubai, UAE in 2012. The company focuses on international services from China to the Middle East and has established an international reputation for its cost-effective service. FASTER EXPRESS SPEED CARGO LLC has head offices in Dubai, and branches in Shenzhen, Bahrain, Guangzhou, Oman, and Qatar.

Role Description

Faster express cargo is seeking a skilled Customer Service Representative to join our team. As an CSR you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face during shipment with accuracy and efficiency. CSR should be confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Responsibilities :

• Manage phone calls and inquiries
• Identify and assess customers’ needs to achieve efficiency
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Maintaining coordination with the team

Requirements and skills :

• Proven customer support experience or experience as a Client Service Representative in Cargo field
• Bachelor’s degree in Business Administration or a related field
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Female candidates only, preferably Tagalog speakers

Job Type: Full-time

Pay: From AED2,500.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• customer service: 1 year (Preferred)