Customer Service Representative

Overview

We are seeking enthusiastic and customer-oriented Customer Service Representatives for a premium Kitchen & Cabinet Showroom in Riyadh. The role involves handling client interactions, supporting sales teams, managing inquiries, and ensuring an excellent customer experience.

Salary: 5000 SAR

Nationality Requirement: Saudi

Responsibilities

• Greet and assist walk-in customers at the showroom.
• Provide detailed information about kitchen and cabinet products, services, and after-sales support.
• Handle phone, email, and in-person inquiries in a professional manner.
• Coordinate with sales staff to ensure seamless customer service.
• Maintain customer records, update CRM databases, and follow up on pending inquiries.
• Support showroom operations, including scheduling appointments and product demonstrations.
• Manage complaint resolution and escalate issues to management when required.
• Contribute to achieving customer satisfaction and sales support targets.

Requirements

• Saudi nationality.
• Minimum 1-2 years of experience in customer service, preferably in retail, furniture, kitchen, or home décor showrooms.
• Strong communication and interpersonal skills.
• Presentable, professional, and customer-focused.
• Basic knowledge of MS Office and CRM systems.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in Arabic (English is an advantage).
• Competitive salary package.
• Training and growth opportunities.
• Work in a premium, design-oriented showroom environment.

Senior/Level

• Mid-Senior level

Employment details

• Full-time

Job function

• Other

Industries

• Furniture and Home Furnishings Manufacturing