Customer Service Representative

Joyland Ltd is looking for a position of "Customer Service Representative "

Experience: 6 months or 1 year

Qualification: Minimum Intermediate (Bachelor’s degree preferred)

Salary: 40k-45k

Timings: 9AM-6PM (6 Days)

Location: Lahore

Job Description:

Key Responsibilities:

• Answer calls, messages, and emails from customers and institutions
• Provide accurate information and timely assistance
• Redirect queries to relevant departments where necessary
• Listen actively and handle customer complaints with patience
• Log complaints and escalate to senior management if unresolved
• Assist with on-site registrations for school/corporate visits
• Help the sales or ticketing teams manage large group check-ins
• Maintain daily logs and forms accurately
• Maintain a Daily booking calendar and update it in the booking group.
• Maintain daily visit to school details in an Excel sheet and follow up.
• Feedback & Reporting
• Collect School feedback after the experiences
• Share insights with the management team for improvements
• Submit end-of-day summaries of issues, complaints, and resolved case
• Excellent verbal and written communication
• Strong interpersonal and conflict resolution skills
• Customer-focused attitude with patience and empathy
• Basic knowledge of Microsoft Office and data entry
• Ability to work under pressure and multitask

Interested candidates can send their CV at arisha.naveed@joyland.com.pk or Whats App at 03488801506.

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person