Customer Service Representative

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Eastern, Saudi Arabia. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills, attention to detail, and the ability to handle customer inquiries and complaints effectively.

Responsibilities:

1. Responding to customer inquiries via phone, email, and live chat in a timely and professional manner
2. Assisting customers with product information, pricing, and order status
3. Troubleshooting and resolving customer issues and complaints
4. Processing customer orders and ensuring accurate and timely delivery
5. Maintaining customer records and updating account information as needed
6. Collaborating with other departments to resolve customer issues and improve overall customer satisfaction
7. Providing feedback to management on customer trends and concerns
8. Identifying opportunities to upsell or cross-sell products and services
9. Ensuring compliance with company policies and procedures
10. Adhering to customer service quality standards and KPIs

Preferred Candidate:

1. Prior experience in a customer service role, preferably in a fast-paced environment
2. Excellent verbal and written communication skills
3. Strong problem-solving skills and the ability to think quickly on your feet
4. Ability to work independently and as part of a team
5. Strong attention to detail and organizational skills
6. Ability to multitask and prioritize tasks effectively
7. Positive and professional demeanor
8. Proficient in using customer service software and CRM systems
9. Knowledge of the products and services offered by our company
10. Flexibility to work in shifts and weekends if required