Customer Service Representative

Key Responsibilities:

Last-Mile Sales Execution

• Manage inbound inquiries and repeat orders from existing clients
• Assist in onboarding small to mid-sized clients and ensuring machines are placed smoothly
• Coordinate between operations and sales admin for quick turnarounds
• Share updated product offerings and encourage upgrades (e.g., new flavors, add-ons)

Customer Support

• Handle minor service requests or complaints and escalate when needed
• Ensure all client requests (stock refill, machine service, payment info) are logged and resolved in a timely manner
• Build rapport with clients so they feel supported, not sold to

Minimal Follow-Ups

• Light, structured follow-ups via WhatsApp/email to confirm service satisfaction or reorder schedules

What We’re Looking For:

• 1–2 years of experience in customer support, inside sales, or account coordination
• Good spoken and written English; Hindi/Arabic is a plus
• Well-organized and calm under pressure
• Familiarity with WhatsApp Business, Excel, and CRM tools
• UAE driving license is a bonus, but not required

Job Type: Full-time

Pay: From AED2,500.00 per month

Experience:

• Account Management or Sales: 1 year (Preferred)

Location:

• Dubai (Preferred)

Willingness to travel:

• 100% (Preferred)