Customer Service Representative

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• Handle a high volume of inbound and outbound customer calls in a professional and efficient manner.
• Manage and nurture client relationships through regular communication, understanding their needs, and providing tailored solutions.
• Effectively communicate Cloud Genny's product and service offerings to potential and existing clients.
• Identify sales opportunities and actively work towards achieving individual and team sales targets.
• Resolve customer inquiries, complaints, and issues promptly and courteously, escalating complex matters when necessary.
• Maintain accurate and up-to-date customer records in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
• Stay informed about industry trends, competitor activities, and Cloud Genny's product updates.

Requirements:

• Native or near-native fluency in Arabic is essential.
• Excellent verbal and written communication skills in both English and Arabic.
• Demonstrated ability to handle challenging client situations with professionalism and empathy.
• Proficiency in using CRM software and other sales tools.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Application Question(s):

• Are you willing to work on-site?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service : 1 year (Preferred)

Language:

• Arabic (Preferred)

License/Certification:

• UAE Driving License (Preferred)

Location:

• Dubai (Preferred)