Customer Service Representative

· Ensuring to attend all service booking on agreed time, also coordinating with customer, and arranging drivers and similar vehicles

· Opening and closing of all transactions of vehicles which are collected for repair /service/accident and transferring to workshop and other agency based on job requirement

· Organizing & Training drivers frequently to increase driver productivity

· Providing proper product and training for all drivers on a regular and continuous basis

· Visiting customers frequently to build better relationship

· Attending breakdown by providing equivalent vehicle within 2 hours in Dubai and other emirates based on distance

· Coordinating with workshop for customer original vehicles and updating on timely basis

· Ensuring to return all original vehicle to customer once ready from workshop

· Ensuring to maintain high quality vehicle as per SHIFT standard

· Receiving vehicles from car wash and closing NRT

· Updating fuel invoice supporting's on day-to-day basis

· Responding to all phone calls and ensuring to provide all necessary support

· Ensuring to reply all external/internal customer emails within 2 hours

· Making sure to assign jobs to drivers regularly to ensure high production

· Analyzing points based on distance/location and approving drivers OT

· Transferring old and high mileage floating vehicles to sales on regular basis

· Make sure fleet reconciliation is done on daily basis and clear the variance if any same day

Educational Qualification

· Bachelor’s Degree

Work Experience

· 4 years of experience in car rental and fleet operations, including service coordination, customer handling, driver management, and daily fleet reconciliation

Languages

· Fluent in English (spoken and written)

· Arabic is preferred