Customer Service Representative

Job description:

We are seeking a motivated and customer-focused individual to join our tourism company as a Customer Service Representative.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat with professionalism and efficiency.
• Assist customers with bookings, cancellations, and modifications.
• Provide detailed information about our tours, packages, and services.
• Resolve customer complaints and issues promptly, escalating to management when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to ensure customer satisfaction.

Job Types: Full-time, Permanent

Pay: AED2,500.00 per month