Customer Service Representative

The Role

• Assess client storage needs and recommend appropriate size and storage solutions. • Handle inquiries from calls, chats, emails, and walk-in customers. • Ensure monthly KPIs are met and maximize company revenue by successfully closing storage rental deals. • Manage existing customer accounts and follow up on payment deadlines. • Make sure to promptly follow up on leads and maintain a strong conversion rate. • Stay up-to-date with industry trends and best practices. • Create quotation, invoices, and contract for customers

Requirements
Excellent customer service skills with a focus on client satisfaction. • Excellent verbal and written communication skills. • Strong organizational and time-management skills. • Strong analytical and problem-solving abilities. • Ability to estimate sizes and dimensions. • High level of integrity and professionalism. • Willingness to work with flexible days off, including weekends and holidays, if necessary. • Team player and pleasant personality. All shortlisted candidates will go through a trial for 1 week which will be paid

About the company
Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors. Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity.