Customer Service Representative

We’re Hiring: Customer Service Representative

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

At Keeta , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you’re passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment — this role is for you!

What You’ll Do

• Handle customer inquiries & complaints across phone, chat, email, and more
• Provide clear information about our products & services
• Support customers with orders (placement, changes, cancellations)
• Track deliveries & coordinate with teams (Logistics, Sales, Tech/Product)
• Resolve issues related to delivery, payment, or service
• Maintain professionalism and represent the Keeta brand in every interaction
• Share customer feedback to help us improve
• Join training sessions to stay up to date on products & policies
• Be flexible to work in shifts (24-hour rotation)

Why Keeta?

🌟Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.

🌟Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.

🌟Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

• 0–1 year experience (no experience needed)
• Fluent in Arabic & English, with excellent communication skills
• Typing speed: ~40 WPM preferred
• Strong multitasking, problem-solving, and customer-focused mindset

📍 Location: Riyadh, Saudi Arabia

Apply now or reach out to our talent team to learn more.

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