Customer Service Representative

We are seeking a Customer Service Representative to join our growing team. In this role, you will serve as the first point of contact for clients, managing reservations, resolving inquiries, and ensuring every customer interaction reflects our premium service standards. You will work closely with operations, dispatch, and chauffeur teams to provide a seamless, high-quality experience to all customers.

Key Responsibilities

• Handle inbound calls, emails, and face-to-face client interactions with professionalism and empathy.
• Manage bookings and schedules using Odoo ERP and CRM systems.
• Provide accurate information on services, pricing, availability, and policies.
• Address and resolve customer complaints promptly to ensure satisfaction.
• Record and track customer queries, follow-ups, and service documentation in CRM.
• Conduct post-service follow-ups and collect client feedback for service improvement.
• Coordinate closely with dispatchers, chauffeurs, and operations teams for smooth service delivery.