Customer Service Representative

Job Title: Customer Service Representative
Company: ATU Logistics
Location: Near DHA Phase 6, Lahore
Shift: Night Shift | 7:30 PM – 4:30 AM (Monday–Friday)

About the Role

ATU Logistics is looking for energetic, customer-focused professionals to join our night shift team in Lahore as Customer Service Representatives.

In this role, you’ll engage with clients across the US and Canada, handling both inbound and outbound calls, addressing inquiries, and promoting our freight and logistics services.

This is a target-driven, in-office position for individuals who are confident communicators with a sales-oriented mindset and the ability to perform in a fast-paced environment.

Key Responsibilities

• Manage inbound and outbound calls with professionalism and clarity.
• Understand client needs and recommend effective logistics solutions.
• Achieve or exceed performance KPIs and sales goals.
• Accurately maintain client information and call details in the CRM system.
• Resolve customer concerns promptly, coordinating with internal teams when necessary.
• Stay informed about company services, promotions, and industry updates.

Requirements

• Prior experience in customer service or telesales (experience in logistics or BPO preferred).
• Excellent English communication skills — spoken and written.
• Confident, persuasive, and results-driven attitude.
• Must be available for full-time night shifts at our Lahore office (near DHA Phase 6).

What We Offer

• Competitive salary with attractive performance-based bonuses.
• A professional, supportive work culture focused on collaboration and growth.
• Ongoing training and career advancement opportunities.

If you’re ambitious, target-driven, and eager to grow in a dynamic logistics environment, we’d love to hear from you.

Apply now and start your career journey with ATU Logistics!

Job Type: Full-time

Pay: Rs50,000.00 - Rs100,000.00 per month

Work Location: In person