Customer Service Representative

WHAT'S THE ROLE?

We’re looking for a motivated team member who has a passion for customer relations on phone and desire advancement opportunities in our organization.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

WHAT DOES THE ROLE INVOLVE?

In Customer Service Representative (Inbound) role, your development begins with hands-on training which will set you up for success by learning the foundation of Hilti’s culture, products, and services.

You will spend most of your time on the phone. There will also be opportunities for hands-on training exercises, meetings, workshops, and presentations.

As a Customer Service Inbound Representative, you will influence and serve all Hilti customers, including other functions in Hilti and Account Managers who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements to ensure the successful achievement of the company’s objectives and growth. Your participation and success in the Strategic Customer Development is essential to prepare you for your next steps in other roles at Hilti.

WHAT DO WE OFFER?

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• A caring and performance-oriented culture.

• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.

• Comprehensive career development opportunities that ensure your success is our priority.

WHAT YOU NEED IS:

• Bachelor’s Degree (Preferably Business Administration or Engineering),
• English language skills,
• Previous customer service and/or sales skills preferred,
• Strong communication skills,
• Excellent written, verbal, and presentation skills,
• Ability to learn quickly, willing to develop self,
• Drive to develop strong and sustainable customer relationships
• Customer-oriented, self-driven, proactive team player,
Position will be located in Ataşehir/Istanbul.

WHO SHOULD APPLY?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

Important Information Before Submitting Your Application

Thank you for your interest in joining Hilti! Before you apply, please take a moment to review the following key details:

• Every application is carefully reviewed by our dedicated Talent Acquisition team. We truly value your interest and take the time to consider each candidate thoroughly.
• Our end-to-end hiring process typically takes 4 to 8 weeks. Please note that only shortlisted candidates will be contacted for the next steps.
• To help you succeed, we’ve prepared a helpful guide for interviews with Hilti representatives. Be sure to check it out: Preparing for your Hilti Interview | Hilti Careers

APPLY NOW