Customer Service Representative

We are looking for a Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, and ensuring excellent service standards.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat support.
• Provide accurate information about company services and processes.
• Resolve customer issues efficiently and professionally.
• Maintain customer records and follow up where necessary.
• Work closely with other departments to ensure customer satisfaction.

Requirements:

• Minimum Intermediate / Bachelor’s degree.
• Excellent communication skills in English and Urdu (spoken and written).
• Prior experience in customer service, BPO, or call center (preferred).
• Computer literate (MS Office, Email, CRM tools).
• Positive attitude, punctuality, and team spirit.

What We Offer:

• Competitive salary package.
• Professional work environment.
• Growth and learning opportunities.
• Performance-based incentives.

Working Days: Monday to Saturday
Timing: 11:00 AM – 7:00 PM
Location: North Nazimabad, Karachi

Job Type: Full-time

Pay: Rs25,000.00 - Rs35,000.00 per month

Work Location: In person