Customer Service Representative

Company Description

Atheel CX began as an outsourcing provider in the Egyptian market in 2016 and has grown to serve more than 50,000 clients globally from five well-prepared locations. We deliver top-tier services to businesses across various industries through comprehensive outsourcing solutions, including Contact Center Solutions, Human Resources Outsourcing (HRO), Information Technology Outsourcing (ITO), Marketing, Business Consulting, and Renting. We are committed to offering innovative, efficient, and high-quality solutions that enable businesses to focus on growth while we manage their operational needs with excellence and professionalism.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Qesm El Maadi. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the customer experience. Day-to-day tasks include responding to customer inquiries via phone, email, and chat, resolving issues, and ensuring customers have a positive experience with our services.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Satisfaction
• Experience in providing excellent Customer Experience
• Strong communication and interpersonal skills
• Problem-solving abilities
• Ability to work on-site in Qesm El Maadi
• Prior experience in a customer service role is a plus
• Bachelor's degree or equivalent experience
• Excllent up to fluent english level
• Night shifts