Customer Service Representative

Key Responsibilities

● Respond to customer inquiries via phone, email, chat, and other communication

channels in a timely and professional manner

● Identify and assess customers' needs to achieve satisfaction and provide appropriate

solutions

● Handle customer complaints with patience and empathy, ensuring swift resolution

● Maintain detailed records of customer interactions, transactions, comments, and

complaints

● Escalate complex issues to senior team members or relevant departments when

necessary

● Follow up with customers to ensure their issues are resolved and they are satisfied with

the service

● Stay updated on product knowledge, company policies, and procedures to provide

accurate information

● Collaborate with team members to improve customer service processes and share best

practices

● Meet individual and team performance targets including response time, resolution time,

and customer satisfaction scores

Required Qualifications

● Bachelor's degree

● 1-2 years of experience in customer service or support role

● Excellent verbal and written communication skills in English and Arabic

● Strong problem-solving abilities and attention to detail

● Proficiency in Google sheets and Docs and ability to learn new software quickly

● Ability to work in a fast-paced environment and handle multiple tasks simultaneously