Customer Service Representative

iSchool, a pioneering e-learning platform focusing on programming and artificial intelligence education for students aged 6 to 18, is inviting applications for the position of Customer Service Representative. In this role, you will be the first point of contact for our students, parents, and educators, providing them with high-quality support and guidance. Your primary responsibilities will include answering queries, resolving issues, and ensuring that our customers have a positive experience with our services. If you have strong communication skills and a customer-centric approach, iSchool is the perfect place for you to make an impact.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a friendly and professional manner.
• Assist with course registrations, account issues, and financial transactions.
• Support users in troubleshooting technical issues related to our learning platform.
• Provide information about course offerings and educational resources.
• Maintain accurate records of customer interactions and feedback to improve our services.
• Work collaboratively with other teams to enhance the overall customer experience.
• Identify opportunities for upselling and improving customer satisfaction.

Requirements

• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Familiarity with customer service software and CRM systems.
• A proactive attitude with the ability to resolve issues efficiently.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote setting.
• Passion for education, technology, and helping others succeed.

Benefits

Social and Medical Insurance.

Learning & Development Opportunities