Customer Service Representative

Job Overview:

Karsaaz App is looking for a Customer Service Representative (CSR) to join our team in Johar Town, Lahore. The ideal candidate will handle customer queries, provide support, and ensure a seamless user experience. If you have excellent communication skills and a passion for customer service, we encourage you to apply!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist users with app-related issues, troubleshooting, and account management.
• Resolve customer complaints efficiently while ensuring customer satisfaction.
• Maintain detailed records of customer interactions and escalate complex issues.
• Provide feedback to the management team regarding customer concerns and service improvements.
• Meet customer service performance targets, including response time and resolution rate.

Requirements:

• Education: Bachelor’s degree in a relevant field.
• Experience: 0-2 years in customer service (experience in a tech/app-based company is a plus).
• Skills:
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks efficiently.
• Proficiency in MS Office and familiarity with CRM software.
• A customer-focused and team-oriented attitude.

Benefits:

• Competitive salary based on experience and performance.
• Target-based bonuses.
• Career growth opportunities within the company.
• Friendly and professional work environment.
• Paid leaves and medical benefits as per company policy.

• Position: Customer Service Representative (CSR)
• Company: Karsaaz App
• Location: Johar Town, Lahore
• Job Type: Full-time

Job Type: Full-time

Pay: Up to Rs35,000.00 per month

Work Location: In person