Customer Service Representative

We strive to provide all types of medical services through specialists and consultants in all medical fields, both in the patient's home and via video calls. We have a comprehensive team of nursing, physical therapy, and nutrition specialists to deliver home healthcare services comparable to those offered by hospitals, in a competitive manner that saves time and effort, reduces the risk of infection, and maintains the highest quality standards.

Job Summary

Contacting customers by phone to provide assistance and answer questions, and of course, delivering a distinctive experience and a positive image of the company.

Responsibilities

• Receive incoming calls from customers and answer their inquiries accurately and professionally.
• Resolve problems and complaints effectively and with a positive attitude.
• Document calls and transactions in the approved system.
• Follow up on customer requests and ensure their satisfaction with the solutions provided.
• Adhere to service quality standards and company policies.

Required Qualifications

• University degree, preferably fluent in English.
• Excellent communication skills and a strong ability to persuade and interact with diverse personalities.
• Proficiency in computer skills and customer service software.
• Tactfulness, patience, and work ethic.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

Home Health Care Services

Riyadh, Saudi Arabia