Customer Service Representative

Customer Support & Relationship Management

• Handle inbound and outbound customer calls in a professional manner.
• Assist customers with product information, service queries, pricing, and purchase guidance.
• Maintain positive relationships and deliver excellent customer experience.
• Follow up with customers to ensure satisfaction and resolve any concerns.

Sales & Conversion

• Convert inquiries into confirmed sales through effective communication and consultative selling.
• Promote and upsell relevant products/services to increase revenue.
• Understand customer needs and recommend suitable products.
• Meet daily/weekly/monthly sales and conversion targets.

Communication & Coordination

• Coordinate with operations, logistics, and billing teams for order processing and delivery.
• Maintain customer records and interactions using CRM tools.
• Share customer insights and feedback with sales and marketing teams.

Problem Solving & Service Recovery

• Handle customer complaints and escalate unresolved cases to the concerned department.
• Provide appropriate solutions and alternatives within timelines.

Documentation & Reporting

• Maintain accurate call logs, sales records, and reports.
• Present performance reports and suggest improvements.

Professional Conduct

• Follow call scripts, company policies, and quality communication standards.
• Maintain confidentiality of customer data and internal information.
• Represent the brand positively during every interaction.

Job Type: Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person