Customer Service Representative

Overview

What you will do. A glimpse in your role:

This person will be responsible for answering customers' inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services' KPIs and deliver a high performance with focus in high quality.

Every action has an impact. You will make a difference here if:

• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer's interactions and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CSTeam members, internal departments, and GB offices
• Following up in customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
• Principal accountability
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules

Key competences to empower your journey. You'll drive towards success if:

• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast-paced, ever-changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

Qualifications

• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate/upper-intermediate, both written and spoken)
• Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
• PCliterate with experience with MS Office
• Good communication skills

Together, we go further:

AtGlobalBlue, you'll enjoy:

• Be part of a large international multicultural company with career opportunities abroad.
• Flexible Work Environment: balanced work remotely and from our offices.
• Training & Development: Access to ongoing training and professional development resources.

AtGlobalBlue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

Feels like you? Explore further!

Let's write the future together: Apply now!

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