Customer Service Representative

Director Talent MBA in Human Resources Basic Requirements

• High school diploma or equivalent; college degree is a plus.
• Very good verbal and written communication skills.
• Very good verbal and written English skills (B1 or above).
• Proficiency in using computers and basic software.
• Ability to handle inbound calls professionally and efficiently.
• Strong problem solving and multitasking abilities.
• Customer-focused attitude with a calm and empathetic approach.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Willing to work on a hybrid work environment (minimum 40% presence from site).
• Previous call center or customer service experience is preferred but not required.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Outbound calling to interested customers and recording their interest.
• Provide accurate information and resolve issues promptly.
• Document interactions and update customer records.
• Follow communication scripts and company procedures.
• Escalate complex issues to supervisors when necessary.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

IT Services and IT Consulting

Location: Riyadh, Saudi Arabia

Referrals increase your chances of interviewing at Sutherland by 2x.