Customer Service Representative

Job Title: Customer Support Representative
Company: Dhwani Astro
Experience: Minimum 1 year
Job Type: Full-time
Location: South Ex-2, New Delhi (110049)

Job Description

Dhwani Astro is hiring a Customer Support Representative to manage customer interactions for our e-commerce operations. The role involves handling customer queries, managing escalations, coordinating with internal teams, and ensuring a smooth post-purchase experience.

Key Responsibilities

• Handle customer queries via WhatsApp, chat, email, and calls
• Assist customers with orders, payments, delivery status, returns, and refunds
• Manage and resolve customer complaints and escalations professionally
• Coordinate with logistics and internal teams for issue resolution
• Support and guide junior support team members
• Maintain accurate records of customer interactions
• Ensure timely responses and high customer satisfaction
• Monitor follow-ups and provide regular updates to management

Requirements

• Minimum 1 year of experience in customer support (e-commerce preferred)
• Strong communication and problem-solving skills
• Ability to handle escalations and difficult situations
• Basic computer and CRM handling knowledge
• Team coordination or handling experience preferred
• Ability to work in a fast-paced environment

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Paid sick time

Application Question(s):

• Do you have experience supporting or guiding team members? (Yes/No)
• What is your expected monthly salary?
• How soon can you join?
• Are you available to work on weekends and public holidays if required?

(Yes / No)

Work Location: In person