Customer Service Representative

We are looking for a sharp, organized Customer Support & Operations Coordinator to be the primary point of contact for our travel services. In this role, you aren’t just answering phones—you are the vital link between our customers and our specialized Sales and Flight teams.

Key Responsibilities

• Inbound Response: Promptly answer incoming calls and manage WhatsApp chats with a professional and helpful tone.
• Information Gathering: Consult with customers to gather all necessary travel details (destinations, dates, passenger info, and hotel preferences).
• Data Entry (Admin Panel): Accurately log all customer information into our internal Admin Panel to initiate the deal-creation process.
• Team Coordination: Seamlessly hand off logged data to the Sales Team for closing and the Flight Team for ticketing and technical support.
• Queue Management: Ensure all inquiries (Flights, Tours, and Hotels) are organized and assigned to the correct department without delay.

What We Offer

We value our team and provide a supportive environment with the following benefits:

• Market Competitive Salary: We offer a package that reflects your skills and the value you bring to the company.
• Medical Coverage: Comprehensive health insurance to ensure you and your well-being are taken care of.
• Paid Leaves: Dedicated time off to recharge and relax.
• Flexible Shift Hours: We understand the need for work-life balance and offer flexible scheduling options.

Job Type: Full-time

Work Location: In person