Customer Service Representative

Job Description

We are seeking a motivated and personable Customer Service Representative (CSR) to join our team. The ideal candidate is an excellent communicator who is passionate about helping customers, resolving issues efficiently, and maintaining a positive brand image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and/or in person
• Resolve product or service issues with professionalism and empathy
• Maintain accurate records of customer interactions and transactions
• Process orders, forms, applications, and requests
• Follow up to ensure customer satisfaction
• Collaborate with internal teams to escalate and resolve complex issues
• Meet or exceed performance metrics and service standards

Qualifications:

• Bachelor’s degree required
• 2+ years of customer service experience preferred
• Strong verbal and written communication skills
• Fluency in English (written and spoken) required
• Excellent problem-solving abilities
• Ability to multitask and manage time effectively
• Proficiency in Microsoft Office
• Positive attitude and strong work ethic
• Willingness to work on a shifting schedule, including evenings, weekends, and holidays as needed

Job Type: Full-time

Application Question(s):

• Are you flexible about working in shifts?
• Would you be open to making cold calling or client outreach?
• Are you proficient in Microsoft Office?

Experience:

• Customer Service: 2 years (Preferred)

Language:

• English (Required)