Customer Service Representative

Company Overview
We are a growing UAE-based furniture brand, delivering high-quality home and office furniture to customers across the United Arab Emirates. Our customer support operations are managed from our on-site office in Gulberg, Lahore, where we provide professional assistance to our UAE customers. This is not a remote position.

Job Responsibilities:

• Handle inbound customer calls professionally for UAE-based customers
• Assist customers with product inquiries, orders, deliveries, and after-sales support
• Provide accurate information regarding furniture products, pricing, availability, and company policies
• Respond to customer concerns and ensure timely resolution of issues
• Maintain clear and detailed records of customer interactions
• Coordinate with internal teams (sales, logistics, and supervisors) when required
• Follow company service standards to ensure a high level of customer satisfaction

Requirements:

• Strong English communication skills (speaking and listening)
• Ability to work morning shift (10:00 AM – 7:00 PM)
• Previous call center or customer service experience is preferred
• Fresh candidates with excellent communication skills are encouraged to apply
• Basic computer knowledge and multitasking ability
• Professional, polite, and customer-focused attitude

What We Offer:

• Competitive monthly salary
• Training and career growth opportunities
• Supportive and professional work environment
• Job Type: Full-Time
• Work Location: Gulberg, Lahore (On-Site)
• Shift Timing: 10:00 AM – 7:00 PM

Experience:

• Call center or customer service: 1–2 years (Preferred)

Language:

• Fluent English (Preferred)

Salary:

• Competitive (based on experience)

Job Type: Full-time

Pay: Rs60,000.00 - Rs80,000.00 per month

Work Location: In person